meryyph Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "meryyph", "we", "us", or "our" refers to the meryyph online casino and sports betting platform accessible at meryyph.net.
• "Platform" refers to the meryyph website, all associated web pages, mobile-optimised interfaces, and any software or application made available by meryyph.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the meryyph Platform.
• "Personal Data" means any information that relates to an identified or identifiable natural person, as defined under Republic Act No. 10173 (the Philippine Data Privacy Act of 2012) and its implementing rules.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, meryyph.
• "NPC" refers to the National Privacy Commission of the Philippines, the regulatory body responsible for enforcing RA 10173.
• "KYC" means Know Your Customer — the identity and age verification process required before full account functionality is granted.

2. Data Controller Information

meryyph acts as the Data Controller for all Personal Data collected through the meryyph Platform. As Data Controller, meryyph is responsible for ensuring that your Personal Data is processed lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

If you have any questions or concerns about how meryyph handles your Personal Data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact our Data Protection Officer via the contact details provided in Section 15.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a meryyph account, we collect the following information:

• Full legal name;
• Date of birth (to verify 21+ eligibility);
• Email address;
• Mobile number;
• Residential address (including barangay, city/municipality, province);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with our regulatory obligations and to verify your identity and age before processing withdrawals, we may collect:

• Copies of valid Philippine government-issued identification (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS ID, or voter's ID);
• Proof of address documents (e.g., utility bill, bank statement, or barangay certificate);
• Proof of payment method ownership (e.g., GCash account screenshot showing your registered name);
• Selfie photographs where required for liveness verification.

3.3 Financial and Transaction Data

In connection with deposits and withdrawals, we collect:

• Payment method type and account details (e.g., GCash mobile number, BPI/BDO account name);
• Deposit and withdrawal amounts and timestamps;
• Transaction reference numbers;
• Account balance history.

meryyph does not store full card numbers or complete bank account numbers. Payment processing is handled by our payment service providers who maintain their own security and compliance standards.

3.4 Gaming and Betting Activity Data

We collect records of your gaming activity on the meryyph Platform, including:

• Games played, wagers placed, and outcomes;
• Session duration and timing;
• Bonus and promotional credit usage;
• Sports betting selections and settlement records.

3.5 Technical and Device Data

When you access the meryyph Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited and navigation paths within the Platform;
• Session timestamps and duration;
• Referring URL.

3.6 Communications Data

If you contact meryyph's support team via live chat or email, we retain records of those communications, including your messages and our responses, for quality assurance, training, and dispute resolution purposes.

4. How We Collect Your Data

meryyph collects Personal Data through the following means:

1. Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, place wagers, or contact our support team;
2. Automatically — through cookies, log files, and similar tracking technologies when you access and navigate the meryyph Platform (see Section 8 for details);
3. From third-party service providers — including payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification services, and fraud prevention tools, which may share data with us in connection with your transactions;
4. From publicly available sources — where permitted by law, for fraud prevention and regulatory compliance purposes.

5. Legal Basis for Processing

meryyph processes your Personal Data on the following legal grounds as provided under RA 10173 and its Implementing Rules and Regulations:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
KYC identity and age verification	Legal obligation; legitimate interests
Processing deposits and withdrawals	Performance of a contract with you
Anti-money laundering compliance	Legal obligation
Fraud detection and prevention	Legitimate interests; legal obligation
Customer support communications	Performance of a contract; legitimate interests
Platform analytics and improvement	Legitimate interests
Promotional communications (opt-in)	Your consent
Responsible gaming monitoring	Legal obligation; legitimate interests

6. How We Use Your Personal Data

meryyph uses the Personal Data we collect for the following specific purposes:

1. To create, verify, and manage your meryyph account;
2. To verify that you meet the minimum age requirement of 21 years as mandated under Philippine gaming regulations;
3. To process your deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, QR Ph, BPI, BDO, Metrobank, 7-Eleven, or GrabPay);
4. To detect and prevent fraud, money laundering, terrorist financing, and other prohibited activities;
5. To fulfil our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law;
6. To deliver customer support and resolve disputes or complaints;
7. To monitor gaming activity for responsible gaming purposes, including detecting signs of problem gambling;
8. To send you transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications, KYC status updates);
9. To send you promotional communications, bonuses, and offers — but only where you have opted in to receive such communications;
10. To analyse platform usage and improve the meryyph gaming experience;
11. To comply with applicable Philippine laws, regulatory requirements, and lawful requests from government authorities.

7. Sharing Your Personal Data

7.1 Service Providers

meryyph shares Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors, KYC and identity verification providers, game software providers, fraud detection services, and IT infrastructure providers. All service providers are contractually bound to process your data only on meryyph's instructions and to maintain appropriate security standards.

7.2 Regulatory and Legal Disclosure

meryyph may disclose your Personal Data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the NPC) where we are required to do so by applicable law, court order, or regulatory direction. meryyph will, where legally permissible, notify you of any such disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of meryyph's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

7.4 No Sale of Personal Data

meryyph does not sell, rent, or otherwise transfer your Personal Data to any third party for that party's own commercial or marketing purposes. Any sharing of data described in this Section is limited to what is necessary to deliver the meryyph service or to comply with applicable law.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. meryyph uses cookies and similar tracking technologies (such as web beacons and local storage) to enable core Platform functionality, analyse usage patterns, and deliver a personalised experience.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your meryyph account. They cannot be disabled.
• Performance and Analytics Cookies: Used to understand how players navigate the Platform, which pages are most visited, and where errors occur. This data is aggregated and anonymised.
• Functional Cookies: Used to remember your preferences (such as language settings and responsible gaming limits) to improve your experience on the meryyph Platform.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out of marketing cookies via your browser settings or account preferences.

8.3 Managing Cookies

Most web browsers allow you to control cookie settings through the browser preferences menu. You may choose to block or delete cookies; however, disabling strictly necessary cookies may impair certain functions of the meryyph Platform, including account login and game access.

9. Data Retention

meryyph retains your Personal Data for the period necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law and regulatory obligations. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Transaction and Gaming Records: Retained for a minimum of five (5) years from the date of each transaction or gaming session, in compliance with applicable record-keeping requirements;
• Customer Support Communications: Retained for up to three (3) years from the date of the interaction;
• Marketing Preferences: Retained until you withdraw your consent or close your account;
• Technical and Device Data: Retained for up to twelve (12) months from collection, unless required for longer for fraud investigation purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

10. Data Security

meryyph implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

1. 256-bit SSL/TLS encryption for all data transmitted between your device and the meryyph Platform;
2. Encryption of sensitive data at rest on meryyph's servers;
3. Role-based access controls ensuring that only authorised personnel can access Personal Data, and only to the extent necessary for their role;
4. Regular security assessments, penetration testing, and vulnerability scanning of the meryyph Platform;
5. Incident response procedures to detect, contain, and report data security breaches in accordance with NPC notification requirements;
6. Staff training on data protection obligations and secure data handling practices.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your Personal Data held by meryyph:

To exercise any of these rights, please contact meryyph's Data Protection Officer using the contact details in Section 15. meryyph will respond to all data subject requests within the timeframes prescribed by RA 10173 and its Implementing Rules. We may need to verify your identity before processing your request.

12. Children's Privacy

The meryyph Platform is strictly for adults aged 21 years and above. meryyph does not knowingly collect, process, or retain any Personal Data from individuals under the age of 21. If meryyph becomes aware that Personal Data has been collected from a person under 21 — whether through the KYC process or any other means — the relevant account will be immediately suspended, all data relating to the underage individual will be securely deleted, and any associated funds will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has accessed or registered on the meryyph Platform, please contact us immediately via the details in Section 15.

13. International Data Transfers

meryyph's primary operations are based in and directed at the Philippines. However, some of our third-party service providers — including game software providers and infrastructure providers — may process data outside the Philippines. Where Personal Data is transferred to jurisdictions outside the Philippines, meryyph ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC requirements, to ensure that your data receives a level of protection equivalent to that provided under RA 10173.

By using the meryyph Platform, you acknowledge that your Personal Data may be processed in countries outside the Philippines as described in this Section.

14. Changes to This Privacy Policy

meryyph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable Philippine law. When material changes are made, meryyph will notify registered players via on-platform notification or email prior to the changes taking effect. The effective date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the meryyph Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. We encourage you to review this page periodically to stay informed about how meryyph protects your data.

15. Contact and Complaints

15.1 Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by meryyph, you may contact our Data Protection Officer by:

• Live Chat: Available 24/7 through the live chat feature inside your meryyph account dashboard;
• Email: [email protected] — please include "Privacy Request" or "Data Subject Request" in the subject line of your message.

meryyph aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within the period prescribed by applicable law.

15.2 Right to Lodge a Complaint

If you are not satisfied with how meryyph has handled your Personal Data or responded to a data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines — the regulatory authority responsible for enforcing RA 10173. Information about the NPC and how to file a complaint is publicly available through the NPC's official Philippine government channels.